Sr. Associate, Business Intelligence and CRM
Dorothy Brown is a Business Analyst with experience in business analytics and strategy in Telecommunications, Online Retail, Banking, Credit and Retail Energy Industries. Dorothy focuses on providing insights to company decision makers about opportunities, sales and finance initiatives, inventory and product performance management, acquisition and retention marketing.
While engaging with companies like Bank of America, Sprint, Reliant Energy, AT&T, JP Morgan Chase, DELL, T-Mobile, Expedia, Classmates, Microsoft and Starbucks, Dorothy advises on transition from transactional BI infrastructure to customer-focused infrastructure. She helps clients to develop their CRM strategy and address their analytical needs to facilitate the use of predictive analytics and improve customer lifecycle, acquisition and retention.
She communicates business opportunities via weekly, monthly, quarterly and yearly summaries and drill-down supportive analyses.She facilitates regular status calls with various departments involved in providing and/or consuming business analytics data to executive management.
Dorothy earned her B.A. Degree in Psychology at Elizabethtown College in PA.She was heavily involved with statistics and experimental designs which she chose to build her future career on combining IT analytics with customer behavior psychology.